Get In Touch
We’re here to help you succeed with AI search monitoring. Reach out for support, share feedback, or request new features!Email Support
support@ranksmith.comGet help with technical issues, billing questions, or account management.
Help Center
Knowledge BaseBrowse articles, tutorials, and guides in our comprehensive help center.
How We Can Help
Our support team is ready to assist you with various aspects of AI search monitoring:Technical Support
Technical Support
- Dashboard navigation and features
- Prompt creation and optimization
- Understanding metrics and analytics
- Troubleshooting account issues
Strategy Consultation
Strategy Consultation
- Best practices for prompt selection
- Interpreting competitor data
- Content strategy recommendations
- Industry-specific guidance
Account Management
Account Management
- Billing and subscription questions
- Plan upgrades or downgrades
- Data export requests
- Account configuration help
Response Times
We strive to provide timely support across all channels:Email Support
24 hoursResponse within one business day for standard inquiries
Urgent Issues
4-8 hoursPriority handling for critical account or billing issues
Feature Requests
48-72 hoursAcknowledgment and review of new feature suggestions
Business Hours: Monday-Friday, 9 AM - 6 PM PT. After-hours emails receive responses on the next business day.
Feedback & Feature Requests
We’re constantly improving RankSmith based on user feedback. Your input shapes our roadmap!Submit Your Ideas
Feature Request Portal
Vote and Submit FeaturesVisit our public feedback portal to:
- Submit new feature ideas
- Vote on existing requests
- Track development progress
- Discuss features with our team and community
What to Include
When submitting feedback, help us help you by including:- Clear Description: What problem does this solve?
- Use Case: How would this improve your workflow?
- Examples: Reference implementations or mockups
- Priority: How critical is this for your business?
Common Questions
Before reaching out, check if your question is answered:FAQ
Frequently Asked QuestionsComprehensive answers to common questions about RankSmith
Documentation
Help Guides
Privacy & Data Security
Your data security is our top priority:Data Protection
- Secure Storage: All data encrypted at rest and in transit
- Private by Default: Your monitoring data is never shared
- GDPR Compliant: Full compliance with data protection regulations
- Data Export: Export your data anytime from account settings
AI Platform Access
- Read-Only: We only read AI responses, never modify them
- API Security: All API keys and credentials securely encrypted
- No Training Data: Your prompts and results are never used to train models
- Isolated Accounts: Complete data isolation between customers
RankSmith never sells or shares your monitoring data with third parties. Your competitive intelligence remains confidential.
Billing & Account Management
Managing Your Subscription
Access billing and subscription settings from your account dashboard:- View current plan and usage
- Upgrade or downgrade plans
- Update payment methods
- Download invoices and receipts
- Cancel subscription (no hassle, no commitments)
Billing Questions?
For billing inquiries, email support@ranksmith.com with:- Account email address
- Invoice number (if applicable)
- Specific question or issue
Connect With Us
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